One of our first books was in 1992 by Luis Huete. Since then, we have published more than 12 books, translated into different languages, in which we have summarized some of the ideas that we use in our role as trusted advisors. The books focus on aspects of business reengineering, management models, people and culture, customer management, self-leadership, etc.
Servicios y beneficios
Author Luis Huete
Editorial DEUSTO
Year 2003
The vision of Servicios & beneficios is to help managers, whether they offer services or not, to integrate once and for all activities that will attract, sell, satisfy and link both customers and employees. It is a manual about business management that takes place in an economy based on service that should be of interest to both industrial and service companies.
*Note: this book is only available in Spanish.
